Self Storage Streatham Privacy Policy
This Privacy Policy explains how Self Storage Streatham collects, uses, stores and protects personal data relating to all of our customers and prospective customers in the Streatham area. We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies whenever you interact with us in connection with our self-storage services, including when you enquire about, sign or manage a storage agreement, visit our premises, or communicate with us by any means.
Data Controller
Self Storage Streatham is the data controller in respect of the personal data we collect and process about you. This means we determine the purposes and means of the processing of your personal data in connection with the provision of our self-storage services in the Streatham area.
Personal Data We Collect
We collect and process different types of personal data depending on your interaction with us. This may include:
Identification and contact details, such as your name, postal address, billing address, date of birth, and any identification documents you provide to meet our security and legal obligations.
Contact information, such as your email address and other contact details that you choose to provide so that we can communicate with you regarding enquiries, bookings, contracts, payments and access to our facilities.
Contract and account information, such as storage unit numbers, rental dates, contract duration, payment history, records of communications, and any notes relating to the management of your storage agreement.
Payment and transaction data, such as payment method details, transaction references, billing records and information required to process payments, refunds and charges under your contract.
Security and access data, such as CCTV recordings in and around our premises, access control logs, vehicle registration numbers where relevant, and incident reports to help protect our customers, staff, facilities and property.
Technical and usage data, such as basic information about how you interact with our website or digital tools, which may include IP address, device data and the dates and times you access our online services, where applicable.
Lawful Bases for Processing
We process your personal data only where we have a lawful basis under data protection law. The main lawful bases we rely on are:
Contract: We process personal data where it is necessary to enter into and perform a storage agreement with you, including processing payments, managing your account, providing access to your storage unit and handling your enquiries related to the contract.
Legal obligation: We process personal data where we are required to do so by law, such as complying with tax, accounting, anti-money laundering and law enforcement requirements, and responding to lawful requests from public authorities.
Legitimate interests: We process personal data where it is necessary for our legitimate business interests or the legitimate interests of a third party, provided those interests are not overridden by your rights and freedoms. These interests may include maintaining site safety and security, preventing and detecting fraud, managing and improving our services, and protecting our business and customers.
Consent: In limited circumstances we may rely on your consent, for example for certain optional marketing communications. Where we rely on consent, you are free to withdraw it at any time, and we will explain how you can do this at the point we collect your consent.
How We Use Your Personal Data
We use personal data for the following purposes:
To respond to your enquiries about our self-storage services and to provide information you request about units, prices, availability and terms.
To set up, administer and manage your storage agreement, including preparing and managing contracts, handling payments, issuing invoices and dealing with any changes or renewals.
To provide, monitor and manage secure access to our facilities, including via access control systems and CCTV, and to investigate incidents, protect property and ensure the safety of customers, visitors and staff.
To communicate with you about your account, including sending service messages, contract updates, payment reminders, notices of changes to our terms or policies, and essential information regarding your storage unit.
To manage our business operations, such as maintaining records, performing audits, handling disputes, managing insurance, and ensuring the effective running of our facilities.
To comply with our legal and regulatory obligations, including retaining records for tax and accounting purposes and cooperating with law enforcement and regulatory authorities where lawfully required.
With your consent, to send you optional marketing communications relating to our self-storage services in the Streatham area and any related offers we may make available from time to time.
Data Retention
We retain your personal data only for as long as is necessary for the purposes for which it was collected, and to meet any legal, accounting or reporting requirements.
Customer account and contract records are generally retained for a period necessary to manage your contract and for a number of years after your contract has ended, in order to respond to any queries, handle disputes, maintain accurate financial records and comply with legal obligations.
CCTV and access control records are retained for a limited period that allows us to investigate and resolve incidents and protect the security of the premises, unless a longer retention period is required due to an ongoing investigation or legal proceedings.
Where we rely on your consent to process personal data, we will retain that data until you withdraw your consent or until it is no longer needed for the purpose for which it was collected, whichever is earlier, subject to any legal obligations to retain certain information for longer.
Data Processors and Third Parties
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors only process your personal data in accordance with our instructions and are required to maintain appropriate security measures.
Typical categories of processors include payment processing providers, accounting and bookkeeping service providers, providers of customer management systems, IT hosting and support providers, security and CCTV maintenance providers, and document storage or shredding providers.
We may also share personal data with third parties acting as independent data controllers where required or permitted by law, for example regulators, law enforcement bodies, insurers, professional advisers and courts. In such cases, those parties are responsible for their own compliance with data protection law when they use your personal data.
We do not sell your personal data. We do not permit our processors or service providers to use your personal data for their own independent marketing purposes.
International Transfers
Where it is necessary for us to transfer personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your data in accordance with data protection law. These safeguards may include using standard contractual clauses or other legally recognised transfer mechanisms. You may contact us for further information about the specific safeguards that apply to your data if international transfers occur.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Self Storage Streatham customers in the Streatham area, subject to certain legal limitations and exemptions. Your rights include:
Right of access: You can request confirmation of whether we hold personal data about you and request a copy of that data, together with information about how we use it.
Right to rectification: You can ask us to correct or update personal data that is inaccurate or incomplete.
Right to erasure: In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you have withdrawn consent.
Right to restriction of processing: You can ask us to restrict the use of your personal data in certain situations, such as while we are considering a request to rectify data or an objection you have raised.
Right to data portability: In some cases, you can request that we provide you or another controller with certain personal data in a structured, commonly used and machine-readable format.
Right to object: You can object to our processing of your personal data where we rely on legitimate interests as the lawful basis, or where we use your data for direct marketing. We will stop processing your data for those purposes unless we have compelling legitimate grounds to continue or we need to process it for legal reasons.
Right to withdraw consent: Where we rely on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdrew your consent.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can seek to resolve any concerns directly.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include physical security of our premises, access controls, staff training and data minimisation practices. While we take reasonable steps to protect your information, no system can be completely secure, and you are encouraged to take your own precautions, such as keeping access codes and account information confidential.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or how we process personal data. Any updates will take effect when the revised Privacy Policy is made available. We recommend reviewing this Privacy Policy periodically so that you remain informed about how we handle your personal data as a Self Storage Streatham customer in the Streatham area.
