Self Storage Streatham Service Terms and Conditions
These Terms and Conditions set out the basis on which Self Storage Streatham provides self-storage and related services, including removal and collection services where offered. By making a booking, placing items into storage, or using any associated services, you agree to be bound by these Terms and Conditions.
These terms are intended for consumers and business customers. If you are entering into this agreement on behalf of a business, you confirm that you have the authority to bind that business. Please read these Terms and Conditions carefully before you proceed with any booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
Agreement means the contract between you and Self Storage Streatham for the provision of storage and any related services.
Facility means the storage premises and grounds operated by Self Storage Streatham.
Unit means the individual storage unit, container, room, or space allocated to you.
Services means any services provided by Self Storage Streatham, including storage, removals, collections, deliveries, and ancillary services.
Goods means the items or property that you store or request us to handle as part of any Services.
We, us, our means Self Storage Streatham.
You, your means the customer named in the booking or storage agreement.
2. Booking Process
2.1 You may request storage or removal services by submitting a booking request online, in person, or by any other method we make available. All bookings are subject to availability and our acceptance.
2.2 We may request information about the nature, volume, and approximate value of the Goods, along with the dates and times you require storage or removal services. You must provide accurate and complete information so we can allocate appropriate space and resources.
2.3 A booking is not confirmed until we have issued a written confirmation or provided a storage agreement or invoice referencing the agreed services and charges. We reserve the right to decline any booking at our discretion.
2.4 For removal or collection services associated with your storage, we may ask for details of access restrictions, parking arrangements, property layout, and any special handling requirements. Failure to disclose relevant information may result in additional charges or the refusal or suspension of services.
3. Term and Access to the Unit
3.1 The Agreement begins on the start date referred to in your booking confirmation or storage agreement and continues until terminated in accordance with these Terms and Conditions.
3.2 You will be allocated a Unit or other storage space suitable, at our discretion, for the estimated volume of your Goods. We may change your allocated Unit to a different one of similar size and characteristics upon reasonable notice to you, where necessary for operational or safety reasons.
3.3 Subject to these terms and the timely payment of all fees and charges, you may access your Unit during our advertised access hours. We may require proof of identity, security checks, or other verification before granting access.
3.4 You are responsible for securing your Unit and must use a suitable lock or locking device where applicable. We are not responsible for the safekeeping of keys, access codes, or similar security details.
4. Payments and Charges
4.1 Storage fees are payable in advance for the period specified in your confirmation, typically on a weekly or monthly basis. Removal and related services may be charged as a one-off fee or combined with your storage charges.
4.2 All charges will be set out in your confirmation or invoice. Fees may include, where applicable, storage, administration, handling, insurance if offered and chosen by you, removal, packing, and any additional services.
4.3 You must pay all amounts due on or before the due date using an accepted payment method. If payment is not received on time, we may charge interest on overdue sums at the statutory rate or a reasonable rate notified to you, and may apply administrative fees for late or failed payments.
4.4 We reserve the right to review and change our fees and charges. Any changes to recurring storage fees will take effect from the start of your next billing period. We will provide reasonable notice of any increase in recurring storage charges.
4.5 You are responsible for all taxes, duties, or other charges imposed by law in relation to the Services, other than taxes based on our income.
5. Cancellations, Termination, and Refunds
5.1 You may cancel a booking for removal or collection services by giving us reasonable notice prior to the agreed service date. We may apply a cancellation fee where the notice given is less than the minimum notice period described in your confirmation or invoice.
5.2 For storage services, you may terminate the Agreement by providing the notice period stated in your storage agreement, usually a minimum of one full billing period, unless we agree otherwise in writing. You must remove your Goods from the Unit and leave it clean and empty by the termination date.
5.3 We may terminate the Agreement by giving you reasonable notice where we intend to close or relocate the Facility, or where your continued use is not commercially or operationally viable. We will, where possible, offer an alternative Unit or other solution, but are not obliged to do so.
5.4 We may terminate the Agreement with immediate effect, or suspend access to the Unit or the provision of Services, if you fail to pay any sums due, breach any material term of this Agreement, use the Facility or Services for any unlawful or prohibited purpose, or act in a manner that is unsafe or disruptive.
5.5 Where you have paid in advance for storage beyond the termination date, we will refund any unused portion of storage fees, less any outstanding charges or costs, provided that you have vacated the Unit in accordance with this Agreement. No refunds are given for days when the Unit remains in use or occupied.
6. Use of the Unit and Prohibited Goods
6.1 You must use the Unit solely for the storage of Goods in the ordinary course of your personal, domestic, or business activities. You must not live or sleep in the Unit, use it as an office open to the public, or undertake any activity that generates excessive noise, odour, or disturbance.
6.2 You must not store or request us to handle any of the following types of Goods: perishable or living items, including animals or plants; flammable, explosive, or combustible materials except for standard household contents in reasonable quantities; firearms, ammunition, weapons, or similar items; hazardous, toxic, chemical, radioactive, or biological materials; waste or rubbish of any kind other than incidental packaging associated with your Goods; items illegally obtained or whose possession is unlawful.
6.3 You must ensure that all Goods are properly and safely packed, labelled, and protected against damage. We may refuse to handle or store any Goods which, in our reasonable opinion, present a risk to safety, security, or the condition of the Facility or other customers belongings.
7. Customer Obligations
7.1 You must keep your contact and billing details accurate and up to date. All notices will be sent to the latest contact details you have provided.
7.2 You are responsible for ensuring that anyone you authorise to access the Unit or receive Services complies with this Agreement. You are responsible for all actions and omissions of your authorised persons as if they were your own.
7.3 You must comply with all Facility rules and policies notified to you from time to time, including rules relating to parking, loading and unloading, access routes, health and safety, and security.
7.4 You must not cause damage to the Unit, the Facility, or any equipment belonging to us or other customers. You will be responsible for the reasonable cost of repair or replacement where damage is caused by you or your authorised persons.
8. Waste Regulations and Disposal of Goods
8.1 You must not leave any waste, unwanted items, or packing materials in the corridors, common areas, car parks, or outside the Unit. All waste must be removed from the Facility by you, unless we provide designated waste facilities and expressly permit their use.
8.2 You must not use the Unit for the storage or disposal of waste, including commercial or construction waste. Any such use will be treated as a material breach of this Agreement.
8.3 If you leave waste, abandoned items, or Goods in the Unit or Facility after the termination of this Agreement, we may treat them as abandoned and dispose of them in accordance with applicable law. You will be responsible for all reasonable costs of removal, transport, disposal, cleaning, and any related administrative fees.
8.4 We may cooperate with local authorities, environmental regulators, or waste management providers where necessary to address any waste-related issues arising from your use of the Facility.
9. Liability and Risk
9.1 You acknowledge that the Facility is not a warehouse or depositary and that we do not take possession of or assume responsibility for the Goods stored in your Unit, except where we expressly agree to provide packing, handling, or removal services in relation to specific Goods.
9.2 Your Goods are stored at your sole risk. You are responsible for arranging and maintaining adequate insurance cover for the full replacement value of the Goods. Any insurance we offer is optional and subject to separate terms and conditions.
9.3 We will take reasonable care to provide secure and well-maintained premises. However, we are not liable for loss or damage to Goods caused by events outside our reasonable control, including natural disasters, extreme weather, acts of terrorism, civil disturbance, or power failure.
9.4 We are not liable for loss or damage to Goods arising from inherent defects, deterioration, or fragility; insufficient or improper packing; failure to prepare or protect Goods for storage or transit; or your failure to comply with these Terms and Conditions.
9.5 Our liability for loss or damage to Goods, where we are found to be legally responsible, will be limited to the lower of the reasonable replacement cost of the affected Goods and any liability cap set out in your storage agreement or insurance policy. We will not be liable for any loss of profits, loss of business, loss of opportunity, or any indirect or consequential loss.
9.6 Nothing in this Agreement excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.
10. Removal and Transport Services
10.1 Where we provide removal, collection, or delivery services in connection with your storage, we will exercise reasonable care and skill in handling your Goods and in planning routes and timings. However, all timings given for arrivals or deliveries are estimates and not guaranteed unless expressly agreed in writing.
10.2 You are responsible for ensuring that there is suitable access at both collection and delivery addresses, including adequate parking, clear access routes, and any necessary permissions or permits. Waiting time, failed access, or delays caused by access issues may be charged as additional time or services.
10.3 We may refuse to move or handle Goods that are improperly packed, unsafe to lift, excessively heavy, or prohibited under these Terms and Conditions. We may also decline to carry out a service if, in our reasonable opinion, it would be unsafe or unlawful to do so.
10.4 Our liability in respect of removal and transport services is subject to the limitations and exclusions set out in the Liability and Risk section of these Terms and Conditions.
11. Security and Right of Entry
11.1 We may enter your Unit in the following circumstances: in an emergency; where we reasonably believe that the Unit contains prohibited Goods or presents a risk to safety; where required by law, court order, or request of emergency services or enforcement agencies; or where necessary to carry out repairs, maintenance, or inspections.
11.2 Where reasonably practicable, we will give you advance notice of our intention to enter your Unit, except in emergencies or where notice would be unlawful or impracticable.
11.3 We may remove or secure any Goods that we reasonably consider to be unsafe, illegal, or in breach of these Terms and Conditions, and may cooperate with the relevant authorities in doing so.
12. Overdue Accounts and Lien
12.1 We have a contractual lien over the Goods stored in your Unit for all sums due and unpaid under this Agreement. If you fail to pay any amounts owed, we may restrict access to the Unit and the Goods until full payment is received.
12.2 If sums remain unpaid for a period specified in your storage agreement or our notices to you, we may, after giving any required notice, sell or dispose of some or all of the Goods in order to recover the outstanding amounts and any reasonable costs of sale or disposal. Any remaining balance, after deduction of all charges and costs, will be held for you.
12.3 You will remain responsible for any shortfall if the proceeds from any sale or disposal of Goods do not cover the full amount owed, including our reasonable costs and expenses.
13. Data Protection and Privacy
13.1 We will collect and process personal information about you for the purpose of managing your account, providing the Services, and complying with legal obligations.
13.2 We may use CCTV and access control systems at the Facility for security and operational purposes. Recordings may be retained for a reasonable period and shared with law enforcement or other authorities where required or permitted by law.
13.3 Further details about how we handle your personal data may be provided in a separate privacy notice or policy.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, are governed by and construed in accordance with the laws of England and Wales.
14.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation, except that if you are a consumer resident in another part of the United Kingdom, you may also bring proceedings in your local courts.
15. General Provisions
15.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
15.2 No failure or delay by either party in exercising any right or remedy under this Agreement shall operate as a waiver of that or any other right or remedy.
15.3 You may not assign, transfer, or sublet your Unit or any of your rights or obligations under this Agreement without our prior written consent. We may assign or transfer our rights and obligations under this Agreement to another operator or business, provided that this does not materially reduce the level of service you receive.
15.4 This Agreement, together with any written confirmation, tariff, or facility rules referred to in it, constitutes the entire agreement between you and us in relation to the storage and related services, and supersedes any prior discussions or representations.
